Order Processing and Dispatch
Statefolk apparel is made to order. Orders are usually dispatched within 1–3 days after they are placed. When your order ships, we will send a shipping confirmation email with tracking information.
Estimated Delivery
Estimated delivery is within 9–12 days from the order date. This estimate includes the time needed to prepare and dispatch the order as well as carrier transit time.
Delivery dates are estimates rather than guarantees. Carrier volume, severe weather, address issues, local service interruptions, and customs processing for international orders can occasionally cause delays outside our direct control.
Tracking Your Order
Tracking may take 24–48 hours to display its first update after the carrier receives the package. If tracking has not changed for several days, or your estimated delivery window has passed, email support@statefolk.com with your order number.
Shipping Address
Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible. Once production or shipping has started, we may not be able to change the address. Additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.
International Orders
International orders may be subject to customs review, import duties, taxes, or local handling charges. These charges, when applicable, are determined by the destination country and are not controlled by Statefolk. We complete customs documentation accurately and do not declare orders as gifts or intentionally reduce the declared value.
Lost, Damaged, or Incorrect Packages
If your package appears lost, arrives damaged, or contains an incorrect item, contact support@statefolk.com. Include your order number and clear photos when the package or item is damaged. We will review the issue and help with the next appropriate step.