We are glad you are here, and we are happy to help.
For product questions, sizing help, order updates, delivery questions, or a quality concern, email us at support@statefolk.com.
For questions about an order
Please include your order number, the email address used at checkout, and a short description of what you need help with. If your item arrived damaged, defective, incorrectly printed, or different from what you ordered, please also include clear photos of the item and packaging.
Order changes
Because our apparel is made to order, please contact us as soon as possible if you need to request a change or cancellation. Once production or shipping has started, we may no longer be able to change the order.
Delivery timing
Orders are usually dispatched within 1–3 days after they are placed. Estimated delivery is within 9–12 days from the order date. Tracking information is sent by email when your order is on the way.
We review customer messages on business days and reply as soon as possible. Every message is read by our support team, and we will do our best to give you a clear and useful answer.