Our 30-day promise
We want you to feel comfortable ordering from Statefolk. If there is any problem with your order—or the item simply is not right for you—contact us within 30 days of delivery. This includes fit, size, color, a change of mind, damage, a defect, an incorrect item, or an item that does not meet your expectations.
You may choose a return or exchange. Statefolk covers the return or exchange shipping cost, so you will not need to pay return postage. We do not charge a restocking fee.
How to request a return or exchange
Email support@statefolk.com within 30 days of delivery. Include your order number and tell us whether you prefer a refund or an exchange. If an item arrived damaged, defective, or incorrect, photos are helpful. Photos are not required for an ordinary size, color, fit, or preference return.
Please wait for our instructions before sending the item. This allows us to provide the correct return address or prepaid label and helps prevent delays.
Exchanges
Tell us the replacement size or color you need. We will confirm availability and provide the next steps. Statefolk covers the exchange shipping cost.
Refunds
After the returned item is received and processed, the refund will be issued to the original payment method. Your bank or card provider may need additional time to post the credit.
Order changes and cancellations
Because our apparel is made to order, please contact us as soon as possible if you need to change or cancel an order. We will do our best to help before production or shipping begins. If the order has already shipped, the 30-day free return and exchange policy still applies after delivery.
Questions are always welcome at support@statefolk.com. We will give you a clear answer based on your order.