30-Day Quality Promise
We stand behind the condition and accuracy of the products we send. If your item arrives with a quality problem, contact us within 30 days of delivery and we will work with you to arrange a replacement or refund.
What is covered
Covered quality issues include:
- An item that arrives damaged or defective.
- A print that is materially misaligned, incomplete, or damaged.
- The wrong product, design, color, or size being sent compared with your order confirmation.
- A manufacturing problem that prevents the item from being worn or used as intended.
How to request help
Email support@statefolk.com within 30 days of delivery. Include your order number, a description of the problem, and clear photos showing the item, the issue, and the packaging when relevant.
Please contact us before sending anything back. This helps us confirm the issue and provide the correct return instructions.
Return shipping for quality issues
You will not be responsible for return shipping costs for an approved quality issue. If a return is required, Statefolk will provide a prepaid return label or otherwise cover the approved return shipping cost. In some cases, photos may allow us to resolve the issue without asking you to return the item.
Replacement or refund
After reviewing the information provided, we will arrange an appropriate replacement or refund. Approved refunds are returned to the original payment method. The time for the credit to appear depends on your bank or payment provider.
Items not covered as quality issues
A change of mind, ordering the wrong size or color, normal wear, damage caused after delivery, improper care, or minor color differences caused by screen settings are not considered product quality issues. Because Statefolk products are made to order, returns for these reasons are not covered by this quality promise.
Order cancellations
If you need to request a cancellation or change, contact us as soon as possible. Once production or shipping has started, we may no longer be able to cancel or change the order.
Questions are welcome at support@statefolk.com.